The Limits of SaaS

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Fukushima: Even though there are limits, I still think that the idea of SaaS is to create something that is more general and not customized. The more you go into enterprise, the more individual requirements there are.

That's why I think companies that are in the middle of SaaS and SI will become necessary. So in the medium to long term, we are thinking about being a SaaS player with a business or a SaaS player with a consultant. There are a lot of people who dislike SIers and IT consultants, but I think that if you become extremely good at it, the boundary between them will almost disappear. Whether you are a SaaS player or an IT consultant, I think the way you work won't change much, although there may be differences in the emphasis on product-driven or consultant-driven, or whether it is BPO-driven or product-driven. So it's not so much the limit of SaaS, but rather the moment when you have to change your mindset.

Maeda: That's interesting. I'm thinking about that too. As more and more products and solutions are subdivided, I think there will be fewer and fewer use cases with high applicability. So, whether it's for that company or for multiple companies, whether it's a customization or a consultation, I think there will be a need for something like that in SaaS, where the needs of vertical markets and vertical SaaS are not fully met.